Our client is a specialist in re-selling used books. They originated as a small start-up that collected donations from universities and libraries but has grown significantly with distribution warehouses now spanning across America and Scotland. This growth has also seen the company shift from a focus on profit to the social benefits it can provide.
• Achieving a price/service balance to enable performance monitoring and efficiency whilst keeping costs low.
• Avoiding additional costs associated with Brexit for the end customer in an optimal way.
An excellent line of communication has been established between the client and MHI. Since 2020, the client now exclusively uses MHI’s delivery services and has cancelled the tendering process with other partners.
In addition, MHI was able to cut costs for the client and streamline their operations, whilst offering an agile solution. This allowed for the client to swap and change as and when required. In particular, the solution enabled the safe navigation of Brexit and COVID-19 with services unaffected.
MHI continues to work closely with the client, looking to further develop the client’s routing matrix and explore new opportunities from both the UK and USA operations.
Our client is one of the UK’s leading book, CD, and DVD recyclers. With a sustainable focus, their key objective is to buy second-hand from book lovers who don’t want their books to go to landfills. Our client recycles hundreds of thousands of the items bought or finds a second home for them. The company is also dedicated to helping customers dust off their shelves and clear space in their homes; downsizing their towering piles of books while, at the same time, passing on the joy of reading.
• The client wished to achieve a price/service balance, maximising visibility and transit efficiency whilst keeping the delivery price point competitive
• Optimising Brexit clearance and avoiding additional costs for the end customer
• Meeting marketplace delivery expectations for the book and media industry
MHI handles all of the clients’ international logistics, amounting to hundreds of thousands of packages a year, to 130different countries. The service is reliable and flexible; so that if issues do arise in certain territories, MHI can make changes to the routing, correcting the situation quickly. Most importantly, MHI has been able to save client costs whilst providing a quality service for their customers. Consequently, Brexit and Covid-19 had a minimal effect on the client.
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