Our Story
27 Years of Experience | 112 Carrier Partners  
252 Countries and Territories | Five Brands
Global Client Base | Award-Winning Recognition

Our Global Business

Reach international markets with MHI’s award-winning combination of carrier relationships, in-house technology and expert knowledge

Who we are

Headquartered in the heart of Bristol, with a presence all over the world, we are experts in all things mail and international delivery.

With technology, sustainability, and supply chain agility at our core, we've grown from a mailing house with a single processing line, to a global delivery specialist with five distinct brands, award-winning recognition, and a global client base.

What we do

We've spent three decades building our service portfolio in lettershop and international delivery. Our multi-carrier technology optimises 112 global carrier contracts to provide our clients with the perfect balance of cost and performance.

And with an in-house print and mail facility, we can provide our clients with a one-stop-shop for all things print, mail, and delivery.

Who we do it for

Retailers operating on a global scale, marketing agencies, government organisations, publishing houses, printers and many other leading brands.

We build long-term, trusted relationships with our clients, offering proactive solutions to help them reach their own customers with ease. We will aid your operation through delivery and fulfilment, or your marketing and operations through our mailing services.

Accolades

Our Sustainable Commitment

Proud holders of a Green Business of the Year Award, we put the Triple Bottom Line at the forefront of everything we do

Fantastic People

Whether they're processing your items in the warehouse, co-ordinating activity in the office or furthering our presence in the field, our people mean everything to us.

With 95% of our operational staff living within a two-mile radius of our Bristol HQ, most of them making use of the company's cycle-to-work scheme, we are proud to offer stable employment to the local community.

Shared Planet

In an industry awash with environmental concerns, we do everything we can to off-set our carbon footprint. With over 170 solar panels powering our warehouse operation, we have saved 40,000 kg of CO2 emissions since 2015, the equivalent of planting 1,800 trees.

In 2019, we were recognised as the "Green Business of the Year" at the Business Leader Awards for our dedication to fulfilling the Triple Bottom Line.

Sustainable Profit

Sustainability is often viewed as a choice on cost; it doesn't need to be. Through MHI's route optimising technology, we help clients save money whilst operating more sustainably.

Our routing technology ensures fewer half-empty pallets, leading to fewer trucks on the road, leading to fewer emissions poured into the environment. At MHI, people, profit and planet are symbiotic to success.

Partners

Our Partnership Promise

If you require a partner to take a real interest in your business, whose focus is on
improving your operation and giving you choice, then we should talk

Growing Together

We have an ever-growing client base, many of whom have worked with us for years. As we grow, they grow alongside us, benefiting from our rates, economies of scale and expertise. We've helped retailers scale their volumes from as little as a few a day, to thousands.

Whether it's the next big market to sell your goods, a faster service to a particular country, we’ve got experts on hand to support you on your growth journey.

Personal Touch

You'll be assigned a team of account handlers who'll be on-hand to advise you throughout our partnership and be the expert on your business. Our team have years of experience advising our clients on everything from routes to collections, to optimising returns.

You'll receive industry-leading reporting that satisfies the most demanding of customer service teams, with our in-house customer service team helping you pick up any tracking queries.

Independence

As an independent company, we have the flexibility to put your needs first, and give you the freedom to innovate. This agility ensures we can react effectively to changes in market conditions and requirements.

Communication is key, and you can feel confident that your questions and queries will be answered promptly. Whether it's tweaking a service, adding a new one, or simply reacting to your customer's delivery expectations - we want to hear it.

Accreditations

Mail Carriers AssociationBritish Printing Industries FederationISO 27001Institute of International Trade

Our Technology

At the heart of our unique proposition sits the bridge between three decades of
international carrier relationships and award-winning route optimising technology

Intelligent Routing System

With access to over 252 countries and territories, 112 unique carrier partners and 15,384 international delivery routes, IRIS is unrivalled in postal route optimisation.

The software takes your every preference and provides a bespoke routing which balances cost and delivery performance.

IRIS is also the basis for our eCommerce delivery service, switching out postal routes for parcel routes, and giving you the best suite of carriers.

Our Platforms

With our talented in-house development team, we have successfully translated our processes into easily-consumable platforms: Nexae and SendVia.

Centralising your international operation in a single platform, Nexae allows businesses of all sizes to access MHI's global multi-carrier delivery solution.

With SendVia, you can upload your artwork, select your recipients, and we’ll print and mail your postcard campaign for you. No minimum send. No hidden costs.

Our Integrations

With a plethora of integrations with order management systems, carrier management, and other software, our services can slip right into your current processes.

Our API documents are constantly being updated, and we're capable of creating bespoke integrations to ensure our clients can easily utilise our services.

Whether it's for our eCommerce, postal, or print and mail service, and you want to connect your API, just get in touch and we'll work towards a solution.