International eCommerce Delivery

Helping you deliver to your international customers with the perfect blend of cost, choice and delivery performance.
ACCESS A GLOBAL MARKETPLACE
Our international delivery solution is truly all-encompassing, levelling the playing field for smaller sellers, whilst helping established retailers scale their volumes all over the world.
Simple Process
With centralised tracking, managed returns, and zero sortation required in your warehouse, you'll experience the ease of a single carrier, with the power of dozens.
Cost & Route Optimisation
You will benefit from our pooled discount rates with over 80+ carrier partners. Our in-house optimisation ensures you receive the perfect balance of cost and service level.
Global Reach
Our award-winning network covers 15,000 postal office & courier routes in over 200 countries. With our shipping solution, you will gain access to every market in the world.
Transparent Reporting
You'll have access to our full suite of reporting tools, including daily scans, average delivery times, volumetric graphs, and weekly service updates.
Agile Network
Our agile delivery network ensures we can react quickly and efficiently to externalities affecting the delivery of your goods, and route via alternative lanes if required.
Support Team
You'll have a personal account handler to answers any questions and help you scale your volumes overseas. Our customer service teams also provide tracking support.

What we do...

When a retailer decides to sell their items domestically, they will often entrust the help of a single carrier. In the UK, that may be a courier like Hermes, or a postal service like Royal Mail.

But when it comes to international delivery, and there are customers in over 200 countries to deliver to, choosing a single carrier is no longer an option. Hermes don't operate in Spain; Royal Mail don't operate in Canada; Yodel don't operate in the UAE. You get the drift.

Each country will have its own carriers, and very few retailers have the volumes required to have contracts with all of them. Even if they did, the effort required to maintain them would hardly be worth it.

That's where MHI come in. As a multi-carrier solution, we have three decades of direct injection carrier contracts with 80+ couriers and postal offices worldwide. Our clients use us as their single solution, gaining access to our carrier network without the need to negotiate multiple individual contracts.

With MHI as your international delivery partner, expanding into new territories has never been easier.

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Multi-Carrier Network

How we do it...

Once you’ve become an MHI client, you will have tariffs for all of your key destinations, and the confidence to promote yourself in new markets all over the world. When those overseas orders begin rolling in, we’ll be all set to deliver your goods to the world.

Your pre-fulfilled goods will be sent down to our unique Bristol processing facility where they will be processed by our skilled operations teams. Each parcel will be handled with care, weighed, its barcode scanned by our system, which will pick up the country and indicate the correct carrier to complete final mile delivery.

This information will be fed back, and you will receive a set of unique tracking codes for your parcels. This will keep your customer service teams in the loop at all time, and equipped to deal with any tracking queries that come their way.

After that, your goods will be exported, and injected into the relevant carrier's delivery network, before the final mile delivery is completed and your customer receives their order.

Get in Touch

From the Latin to bind, we built Nexae to do just that. Centralising your international operation in a single platform, Nexae allows businesses of all sizes to access MHI's global multi-carrier delivery solution.

Upload Address Data

Securely upload your customer data as and when you receive an order, or bulk upload via CSV, API or SFTP. Nexae generates a universal label which will give you access to all of our carriers.

Tracking

Your customer service team will have full visibility of all despatched orders through our tracking portal. You'll also be kept updated with news of delays and externalities within the delivery network.

Collections

Nexae gives you the option to book a collection from your HQ into MHI's facility using our UK delivery contracts. If you have your own transport, use Nexae to alert our warehouse of when to expect your goods to arrive.

Returns

International returns can be a challenge to manage, especially when using multiple carriers. With Nexae, you can manage all your cross-border returns in one place, whilst utilising our reverse logistics network.

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Who we work with...

“Beauty Bay have been using MHI to handle our postal and tracked international mail services for a number of years. During this time together, our cross-border output has grown immensely and MHI have been able to handle our growth and change in requirements, in both routing options and the service level, including their back-office data that has helped our Customer Service team keep customers satisfied and informed.”

Beauty Bay Logo
Glyn Caddick
COO at Beauty Bay

By partnering with MHI, we found it was a seamless integration between our two companies; by utilising their DDP solutions into Europe. This has taken away a lot of the detrimental impacts to our EU customers if we had not done so. They are safe in the knowledge that no unexpected customs charges are going to be requested of them unannounced. For me it's the complete solution

Simon Brereton
Operations Director at Xbite

Alpkit partnered with MHI in 2019 to provide international tracked services. Integration was painless and thanks to the team at MHI we have been able to ease the pain of the Brexit transition by offering our European customers a delivery duty paid service. With their in-depth expertise and expansive knowledge of local delivery networks we have a forward looking partner who can help us grow in these markets and provide our customers with the quality of service they expect from Alpkit.

Kenny Stocker
Managing Director at Alpkit

Interested in our services?

One of our team will be in touch within 24 hours...

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Tracking

For all those with tracking queries, do not use this form.

Instead, please send an email to tracking@mhi.co

Any tracking queries sent here will not be seen.

Email

marketing@mhi.co

Phone number

(+44) 0 117 977 6655

Our Location

82 Feeder Road,
Bristol,
BS2 0TQ