Delivery Notifications: Recipients would receive advance notification prior to delivery via SMS. For any unsuccessful delivery attempts, recipients would be notified via SMS

Delivery expectation is 5-7 working days in total

97% on-time delivery was recorded in 2021 with local delivery time being 2 days

These stats include ALL areas and any COVID impacted areas

MHI can provide weekly Tracking reports showing delivery metrics (example available)

If delivery cannot be made, the customer will be notified by SMS to re-arrange delivery

Regarding returns, the same charge is applicable for returns as the outbound charge

Prohibited / dangerous / hazardous goods not permitted – including, but not limited to: Alcohol, tobacco, controlled drugs, weapons, indecent and obscene materials, flammable, corrosive or toxic materials, or counterfeit or pirated goods