Discover the eCommerce delivery trends for 2022 andMHI’s shipping solutions.
Recently we attended the World Mail and Express Americas Conference, which brings together leaders in the global mail and express sector. The conference discusses the latest innovations and developments within the industry, highlighting what market trends to focus on.
The pandemic was one of the main topics discussed this year. In particular, its impact on the industry and how it will change the future of eCommerce delivery.
So what has 2020 and 2021 taught us?
The market has seen an increase in volumes, yet consumers want a decrease in delivery times
What is unsurprising is that the pandemic accelerated sales for online retailers. As more of us stayed at home and physical stores closed around the world, we all took to shopping online.
These newly formed shopping habits are expected to stay, therefore, planning for larger volumes is essential. In order to avoid delays, it is also necessary to have multiple routes into countries. This provides options should one route experience issues, ensuring your parcels are delivered on time, ultimately keeping your end customers satisfied.
According to Escher, 68% of consumers stated that fast shipping would make them convert to placing an order online.
Despite expected delays from staff shortages and national restrictions, consumers want faster shipping more than ever. Therefore, 2022 shouldn’t be a year of focusing on maintaining lead times, but constantly improving them.
Selecting a delivery partner such as MHI with access to multiple carriers as opposed to one can help with this. Should one carrier or route experience delays then it can be swapped out for another quickly.
Technology for 2022
To increase speeds you need automation and optimisation, with technology now a fundamental element of logistics.
At MHI we continuously update our in-house technology to achieve these two necessities. This enables us to improve our processing and delivery speed for the service level and cost required by the client.
Clients and customers are seeking more eco-friendly and sustainable solutions
In PWC’s Global Consumer Insights Survey, it was found that consumers are starting to care more about sustainability. From the survey, more than half of respondents stated they were more eco-friendly than they were six months prior. Moreover, the survey found that consumers consider sustainability factors when making purchasing decisions.
Whilst this has no quick fix, sustainability has been on the radar for many years. At MHI we are actively trying to make our operations and processes more sustainable every day.
Some of our endeavours include solar panels, electric vehicles for key personnel, recyclable packaging and energy efficient facilities.
Price and convenience are still in pole position
Despite the increase in influence that sustainability has on consumer purchasing, the price and efficiency of delivery remain a priority.
This has always been our strong point at MHI. Through our carrier network of over 100 providers, we have access to almost 16,000 routes around the world. As a result, we can provide bespoke solutions for our clients through using a combination of carriers. This enables cost savings which will pass on to the end customer, whilst optimising service level.
2022 is set to be another year of change and innovation as the market becomes more demanding. Find out how we are already helping our clients navigate it: Salesteam@mhi.co