Following unsuccessful deliveries, items will be held for 7 days prior to physical return
Key Notes:
Recipient phone number and email details mandatory within data feed
Additional Notes:
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Customers receive prior notification of a delivery timeslot via SMS in the first instance
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PostNord will make 1 delivery attempt initially. If this delivery is unsuccessful, the parcel goes to the closest pick-up point, and on arrival, an SMS or email notification is issued to the recipient
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MHI can provide weekly Tracking Reports showing delivery metrics (example available)
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Regarding returns, the same charge is applicable for returns as the outbound charge
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There is a maximum limit of £900 (GBP) for any individual parcel being shipped within the EU
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Prohibited / dangerous / hazardous goods not permitted – including, but not limited to: Alcohol, tobacco, controlled drugs, weapons, indecent and obscene materials, flammable, corrosive or toxic materials, or counterfeit or pirated goods
Useful Statistics:
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Of 32 million items shipped via this service in 2020, 18% were delivered to Service Points (pick-up points) – predominantly down to parcels not fitting into mailboxes
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95% of items mailed in 2020 were delivered within PostNord’s SLA
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There are 1,945 service/pick-up points in total in Sweden
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During processing PostNord will capture the dimensions of the parcel and this will be included on the notification sent to recipients so they know exactly what to expect should initial delivery be unsuccessful, and they are required to collect
