Service Summary


Type of Service

Weight Range

Delivery Guidelines

Delivery Attempts







Delivery Notification

Goods Permitted

Delivery Type:
Home delivery (PO Box and Packstation are also possible, if preferred)
Parcels are held locally for 7 days following unsuccessful delivery, before being returned to sender
Key Notes:
Recipient phone number and email details within data feed are mandatory

Additional Notes:

Delivery Notifications: Recipients would receive advance notification prior to delivery via SMS or email. For any unsuccessful delivery attempts, recipients would be notified by email
Recipients can choose from a variety of options if initial delivery is unsuccessful, including:
Second delivery
Leave with neighbour
Collect from Service Point
Vacation hold for 30 days
If the delivery address is incorrect, the parcel may be returned to sender after the first delivery attempt
Regarding returns, the same charge is applicable for returns as the outbound charge
Prohibited/dangerous/hazardous goods are not permitted including but not limited to; alcohol, tobacco, controlled drugs, weapons, indecent and obscene materials, flammable/corrosive/toxic materials, or counterfeit/pirated goods
MHI can provide weekly Tracking Reports showing delivery metrics (example available)

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